If your have any further questions, you can contact us for further assistance.
SHIPPING & DELIVERY
Shipping Fees
All products within Australia are shipped for free unless stated otherwise. There is no minimum order amount.
For international orders, shipping fees may vary depending on where you are located. Shipping fees are calculated and provided at checkout.
Shipping Estimates
Shipping estimates based on your selection of items are provided in your cart.
For loose diamonds, shipping estimates can also be found on each individual diamond's product pages.
Shipping times may vary depending on where you are located.
Loose Diamonds
Loose diamonds are typically be delivered within 1 to 3 weeks from purchase.
Please see each individual diamond's product page for more accurate estimates.
Engagement Rings
Our bespoke engagement rings are made upon order and may take up to 3 weeks to be crafted.
Please allow additional time for the preparation of loose diamond(s) to be included in the ring.
After you have chosen your diamond and ring, you can find a more precise shipping estimate on your cart page.
International Orders
For international orders, shipping fees may vary depending on where you are located. Shipping fees are calculated and provided at checkout.
Please note that you may be required to pay additional fees, such as customs duties and import taxes, upon delivery. These charges are determined by your country's customs authorities and are not included in our order costs. As the recipient, it is your responsibility to cover these fees. We recommend contacting your local customs office for more information on potential charges before placing your order.
| Shipping Estimate |
| Postage |
More detailed delivery estimates are available in your cart after selecting items. Loose diamonds have estimated delivery times available on their product pages. Please note that shipping times may vary between countries.
INFORMATION
Track Your Order
Once you place your order, we'll send you an email with a link to check your order status anytime.
When your order ships, you'll get another email with a tracking number, so you can easily keep tabs on your package as it makes its way to you.
If you haven't received any order confirmations or you have any questions about your order status, you can contact us here.
Possible Delays
We do our best to deliver all orders in a timely manner. However, please note that the delivery dates provided by our carriers are estimates. While rare, your order may occasionally arrive outside the projected timeframe.
Possible causes of delay may include:
- Incorrect or incomplete address information;
- High-volume shipping periods (e.g., holidays, sales events);
- Customs clearance for international shipments;
- Weather conditions such as storms, flooding, or extreme temperatures;
- Carrier disruptions; or
- Delivery to rural areas.
For more details or assistance regarding delivery schedules, please reach out to us.
Changes or Cancellations
If you need to change or cancel your order, please reach out to us as soon as you can. We will do our best to assist you, however, please note that once our team has processed your order, changes or cancellations are no longer possible.
You may apply for a refund upon receipt if your ordered item is eligible for a return.
View our Returns and Exchanges policies.
International Orders (Delivered Duty Unpaid)
International orders are shipped on a DDU (Delivered Duty Unpaid) basis.
When placing an international order with LABS BY DECCLA, please be aware that you may be subject to additional charges, such as customs duties and import taxes, upon delivery. These fees are determined by the customs authorities in your country and are not included in the order costs quoted by LABS BY DECCLA.
As the importer of record, you are responsible for paying any applicable customs duties, import taxes, or other fees levied by your local customs office. These charges are separate from the shipping costs and are typically collected by the shipping carrier upon delivery.
We recommend contacting your local customs office for more information on potential charges and import regulations before placing your international order. This will help you understand the additional costs that may be involved and ensure a smooth delivery process.
Please note that LABS BY DECCLA has no control over these additional charges and cannot provide an estimate of the customs duties or import taxes that may apply to your order, as they vary widely depending on the destination country and the specific details of your purchase.
