We offer a 30-day return policy for all loose diamonds, provided they are in their original condition, packaging and accompanied by the original certification.

The following products are not eligible for return:

• Orders outside of our 30-day return policy (including AfterPay orders);
• Engagement rings;
• Engraved or personalised fine jewellery.

View our complete Refund Policy.

Please email support to initiate a return. Please allow up to 7 business days for your return to be processed.

You will receive an email when we have received your return and another email when your return is processed.

View our complete Refund Policy.

If your return meets our eligibility criteria, we will process your refund and credit the amount back to your original form of payment.

Please note that we will deduct the cost of any initial shipping fees that were charged on your order.

The client is responsible for covering the shipping costs associated with returning the item(s) back to our facility.

Once we have completed processing your refund, you will receive a confirmation email. The refunded amount may take up to 7 business days to appear in your account.

View our complete Refund Policy.

Due to the bespoke nature of our items, we are unable to accommodate direct exchanges.

However, if you wish to exchange an item that meets our return eligibility criteria, we suggest initiating a return and then placing a new, separate order for your desired replacement item.

View our complete Refund Policy.

All items undergo high quality control before dispatch, however, in the event that you receive a defective product or an item that differs from what you originally ordered, please email us, providing your order number and clear photos illustrating the problem.

Our team will promptly review your case and work with you to find the best solution, whether that involves a replacement, refund, or other appropriate remedy.

Please note that damage resulting from normal wear and tear, accidents, improper care, or misuse does not constitute a product defect.

View our complete Refund Policy.

If you need to change or cancel your order, please reach out to us as soon as you can. We will do our best to assist you, however, please note that once our team has processed your order, changes or cancellations are no longer possible.

You may apply for a refund upon receipt if your ordered item is eligible for a return.